Frequently Asked Questions
Everything you need to know about shopping with Arka.
What is Arka's shipping policy?
We offer standard and express shipping worldwide. Standard shipping typically takes 5-7 business days, while express delivery arrives within 2-3 business days. Free shipping is available on all orders over $100.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of purchase. Items must be in their original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
What payment methods do you accept?
Arka accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Where are Arka garments manufactured?
We pride ourselves on ethical manufacturing. Our collections are produced in certified factories that prioritize fair wages and sustainable practices. You can find specific origin details on the 'Sustainability' tab of each product.
Can I track my order in real-time?
Yes. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey to your doorstep.